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Tospino, (which is named“we”below), makes a firm commitment to protect users’ information and privacy. The following policy will explain something of how your information is treated. This policy applies to all relevant services provided to you by Tospino (including but not limited to electronic commerce, network information, network social intercourse, internet financial service, etc, which hereinafter referred to “Tospino Service”or “Service”.) If you don’t disagree with any items of the policy, you should stop using Tospino Service at once. When you are using any services provided by Tospino, it means you have consented that we use and protect your personal information lawfully in accordance with the policy.
Ⅰ, What your personal information will be collected by Tospino?
We collect all the information to provide you with better and more personalized service, and strive to improve users’ experience. What information we collect is as following:
1 、 The information what you provide to us.
The information when you register a Tospino account, fill in and submit while using Tospino Service or others, including your name, gender, date of birth, ID number, passport name, passport number, telephone number, E-mail, shipping address, Tospino Wallet, E-bank account, bank card information and other relevant additional information (like the city, postal code of your address), is provided by yourself. You can choose not to provide parts of information or any information, but this may prevent you from enjoying many of our characteristic service provided by Tospino. Please understand that we use the information you provide in response to your request and facilitate service during shopping period on Tospino. That can improve Tospino website and communication with you. In addition, we may cassociate the information you provide with the Tospino account you register to identify you.
2 、 The information we get in the process of you enjoying the service.
In order to improve the quality of service and users’ experience, we will retain relevant records of how you use and the service you enjoy. Such record is as following.
（1 ） The information of your browser and computer. When you access Tospino website or enjoy Tospino Service, Tospino system will automatically receive and record the information of your browser and computer, including but not limited to your IP address, type of browser, language, date and time of accessing, characteristic information of hardware and software, the data of website record what you require, etc.)
） Your location information. When you download or use Tospino and applications developed by its affiliated parties or cooperative partners (such as Tospino APP), access mobile website to enjoy Tospino Service, Tospino may read your location (Most of mobile phones are allowed to close positioning system. For details, we recommend you’d better to contact the facilitator or manufacturer of your mobile device).
（3 ） The information of your mobile device. Tospino may will read the terminal device information you used when you access or use Tospino, including but not limited to device model, device ID code, operating system, resolution ratio, telecommunications operator, etc.
） Your action and transaction data. Tospino may record your actions when you access Tospino website or enjoy Tospino Service, and the relevant information what you transact on Tospino website.
In addition to above information, we may also obtain your other information in order to provide or improve the service for reasonable needs. It includes the information you provided while contacting with our customer service department, the reply you sent while participating in questionnaire survey, and the relevant information we obtain when you interact with the affiliated parties and cooperative partners of Tospino.
In the main time, in order to improve the security of Tospino Service and prevent from Phishing Website and Trojan Virus accurately, we may estimate the risk of your account through some methods of your network usage habits or software information you often use, etc, and may record some links we think those are risky (like “URL”).
3 、 The information comes from the third parties.
You authorize that Tospino obtains relevant information collected by Tospino’s affiliated parties or cooperative partners when you register Tospino account and enjoy Tospino Service, including but not limited to your ID information, actions, transaction, device, etc. Tospino will summarize all information to support you the better or more personalized service, or prevention of internet fraud.
（1 ） The keyword information you type in when you use the search service provided by Tospino.
（2 ） Credit rating, violation of laws and regulation, or violation of Tospino platform rules, and actions taken by Tospino against you.
（3 ） The enterprise name, relevant industrial and commercial registration information, as well as the information of corporate natural person operator which required by laws and regulation.
Ⅱ, Our management and use of your personal information.
In order to provide the better service, improve our service quality, and optimize users’ experience, we will use your personal information within the limits of law for the following purposes:
1 、 Provide you with the services you use, as well as maintain and improve these services.
2 、 Recommend to you the content that may be of your interesting, including but bot limited to sending products and service information, or presenting personalized third-party promotional information to you through the system, or sharing information to Tospino cooperative partners beyond your consent so that they can send something to you about their products and service data. If you don’t want to receive the above messages, you can unsubscribe through the corresponding function.
3 、 We may use your personal information to verify your identify, prevent, detect and investigate some actions of fraud, endangering security, illegality or violating the protocols, policies, rules of Tospino or Tospino affiliated parties, so that it can protect legal interest of you, other Tospino users, Tospino and Tospino affiliated parties.
4 、 We may combine your personal information coming from one service with the information gathering from other services to provide you with more personalized service. For example, your information will be used, shared or disclosed to make you have a wider social circle through shopping.
5 、 We will make a statistics for the using status of Tospino Service, and may share to public or third parties to show the overall usage trend of our products and service. But these statistics won’t contain any identifying information about you.
6 、 Invite you to participate in investigations related to our products and service.
7 、 Other usages with your consent or authorization.
Ⅲ, Share your personal information.
The protection of your personal information is an important part of our services. We will abide by the legal laws and regulations as well as undertake an obligation to keep your information confidential.
1 、 Get your consent or authorization.
2 、 Conform to laws and regulations, or accord with administrative or judicial requirements.
4 、 If you are a qualified intellectual property complainant and have filed a complaint, we may disclose it to the defendant at the request of defendant so that both parties can better handle rights disputes that may arise.
5 、 Only by sharing your information can you enjoy the services you need, or handle disputes or argument between yuu and others.
6 、 When you violate Chinese relevant laws and regulations, or the corresponding protocols you signed with Tospino, (including electronic agreements you signed online), or breach relative rules of Tospino platform, it needs to disclose your personal information to the third-party.
7 、 For maintain the legitimate rights of Tospino and other affiliated parties or Tospino users.
With the development of Tospino’s business, we and our affiliated parties may conduct mergers, acquisitions, asset transfers or similar transactions, your personal information may be transferred as part of such transactions. You will be informed before transfer.
Ⅳ, Security of your personal information.
Tospino makes our best effort to ensure your personal information security. With various methods of systems, security technologies and programs, etc to prevent your personal information from unauthorized access, tampering, disclosure or destruction. If you have any questions about “security of your personal information”, please contact our customer service. When you have transactions of online commodities and services with third-party through Tospino, you will inevitably disclose your personal information, such as you contact information or postal address, etc, to the counterparty or potential counterparty. Please protect your personal information in security, and only provide it to others if necessary. If you find your personal information was divulged, especially your account and password, please contact us immediately for the timely appropriate measures taken by us.
Ⅴ.Access and update you personal information.
You can check the whole of your personal information you submit on Tospino on “My Tospino”page , “Account Setting”. You can also update other personal information through the above approach, excepting real name authentication (which is your name and ID information you verify). If you need to change your real name authentication information, please apply for via calling 95118 hot-line.
One Director of Overseas Warehouse
Responsibilities and requirements:
(1) Responsible for the warehouse management overseas, including airline transportation from China to the target country, import clearance, delivery management, communication with local logistics departments, etc..
(2) Responsible for the access to the import country; arrange warehouse workers to put items on shelves, to count, pick up and deliver goods, etc..
(3) Promote operation processes in the warehouse; keep the security and integrity of goods; ensure the data consistence of warehousing, delivery, system and physical items.
(4) Responsible for the exchange & return process and controlling warehouse cost but ensuring smooth operations.
Responsible for managing all warehouse workers overseas, and making training plans and assessment standards to create a professional team.
Over 1-year working experience on warehouse management; be good at spoken English; learn fast the relevant policies of local governments or foreign countries, such as tariffs, taxation, labor management and the hire of talents. WORK PLACE: ACCRA, GHANA
One Promoter of Overseas Market
Responsibilities and requirements:
1. Responsible for the product promotion and advertisement investment on App Store and Google Play; adjust and improve promotion strategies according to promotion data to initiate the good efficiency and results.
2. Responsible for the operation and promotion on overseas social network and media, such as Facebook, Youtube and Twitter; planning relevant activities.
3. Responsible for the research work by overseas channels or platforms; managing social media; monitoring and analyzing user’s quality; and making a report.
4. Responsible for the product promotion and making brand marketing strategies by product features.
5. Assist leaders to explore the overseas market by promotions and operations.
10 Packers(high school degree)
1. Don’t need to go to church on Sunday; work hard; finish work automatically and positively; obey the arrangement;
2. Relevant working experience in a warehouse is a priority; the same as packing experience.
3. Given the heavy tasks of packing, applicants should be cable of finishing such daily tasks as picking up, labeling, cartonning, packing, delivering, etc..
1. The position is responsible for the product preparation and delivery in Accra.
30 App Promoters(high school degree)
1.Responsible for the promotion of Tospino app; encouraging offline stores to download Tospino app for free.
2. Exploit new markets and new customers to expand the market coverage.
3. Be familiar with product categories, app downloading, registration, searching, ordering and other processes; lead customers to know and use Tospino app.
4. Responsible for the collection, organization and analysis of customer data; feeding back to the assistant.
5. Cooperate with all departments in the company; emphasize user experiences; feed back user’s advice, complains and suggestions timely; improve customer satisfaction.
1 . Ho. 2.Wa.3.Tamale.4.Bolgatanga.5.Koforidua.6.Takoradi
Email : email@example.com
Number : 0302949239
Tospino’s Return and Exchange Policy
Ⅰ . According to the 7-day Return & Exchange principles ( refer to Table 1 for more details ), Tospino promises that consumers can apply for Return & Exchange Services for the intact items online within the 7 days of receiving. As for items with quality problems, consumers are accessible to the Return & Exchange Services within the 30 days of receiving; and the exchange goods are available for the 7-day Return & Exchange Services as long as they are intact and confirm with the completeness standards. Moreover, Tospino will provide the 365-day maintenance service.
Ⅱ . Consumers requiring the Return & Exchange Services shall submit the after-sale application on Tospino within the 7 days of receiving. The 7 days are the passed 168 hours calculated from the midnight(0:00) of the next day after the signing for items.
Ⅲ . Items returned by consumes shall be intact ( refer to Table 1 for more details ).
Ⅳ . Consumers shall individually pay the delivery fee of returning goods sent out by Tospino for free. As for orders sent out by Tospino with certain delivery cost or for free but under some specific conditions, consumers shall pay all delivery fees by themselves, which caused by the return of part of order or out of conditions( refer to Table 2 for more details ).
Ⅴ . The losses or damages of gifts will not affect the Return & Exchange application; but Tospino will charge 10% of the order amount as the compensation for the losses or damages. Buyers shall be responsible for related taxation if they lose the invoice.
7-day Return & Exchange Services
Items unavailable for the 7-day Return & Exchange Services
1. Customized goods
Personal customerization, designing, etc..
2. Fresh or perishable products
Flowers, plants, aquatic products, meats, fresh fruits and vegetables, sweet dumplings, stuffed dumplings, cold needles, cheese, moon cakes, chocolates, fruit/vegetable juice, creams, butters, etc..
3. Such digital supplies as video/audio items and computer software downloaded online or opened by buyers
Top-up card, oiling card, etc..
4. Delivered newspaper/periodicals
Subscribed periodicals, magazines, etc..
5. Service sectors
Education training, decoration design, engineering, monitoring, etc..
6. Items that may affect safety/health after opening, or may change their qualities
E-toothbrushes, health care products, adult products, food, drinks, underwear, socks, stockings, silk stockings, shaping stockings, body shaper, shaping pants, inlays, nipple covers, falsie, etc..
7. The product values are reduced greatly after enabling/trial use, like non-living consumption items
Intelligent devices(e.g., VR helmets), commercial kitchen tools, golds, platinum, cars, motorbikes, electromobile, etc..
8. Other goods unavailable for return, which is confirmed by consumers
Items available for the 7-day Return & Exchange Services
Other products out of the mentioned-above types
Clothing(except undergarments), shoes, caps/hats, bags&cases, toys, maternal and baby supplies, pet supplies(expect food and drugs), etc..
Policies for the 7-day Return & Exchange Services
Unavailable for the 7-day Return & Exchange Services
The product is not available for the 7-day Return & Exchange Services
The same as mentioned-above examples
Available for the 7-day Return & Exchange Services
The product is available for the 7-day Return & Exchange Services caused by customer’s subjective factors, but it must be intact and complete.
There are no used signs, washing signs, damages or label missing for garments, shoes or boots.
Available for the 7-day Return & Exchange Services
(Unavailable after opening)
The product is available for the 7-day Return & Exchange Services caused by customer’s subjective factors, but the following conditions are unavailable, including opened package, missed accessories and/or damaged appearance.
The laminating film of makeup/beauty care supplies shall be intact(if any); the sealed package shall be intact(if any); and the bottle cap shall not be opened.
Available for the 7-day Return & Exchange Services
(Unavailable after installation)
The product is available for the 7-day Return & Exchange Services caused by customer’s subjective factors, but such conditions are unavailable including installed items, missed accessories and/or damaged appearance.
Exercise bikes, treadmills, hanging air conditioners, range hoods, calorifier, etc..
Available for the 7-day Return & Exchange Services
(Unavailable after activation)
The product is available for the 7-day Return & Exchange Services caused by customer’s subjective factors, but the following conditions are unavailable, including activated items, missed accessories and/or damaged appearance.
Laptops, desktops, phones, PS4 and other products with activation limitation.
Available for the 7-day Return & Exchange Services(Unavailable after use)
The product is available for the 7-day Return & Exchange Services caused by customer’s subjective factors, but the following conditions are unavailable, including used items, missed accessories and/or damaged appearance.
F loor cleaning robo ts, purifiers, humidifiers, etc..
Stipulations on intact products
1. G eneral standards on intact goods
1.1 The product shall maintain original quality and functions. Consumers shall ensure that the return items are complete, including accessories like labels, specifications and warranty cards, maintaining the original quality and functions; and there are no damages, stains, scratched anti-fake labels, activated situations, or unrecoverable, unreasonable used signs on appearances and personal data.
1.2 Consumers shall maintain the intact feature of goods when they open the package or do the reasonable test to check/confirm the product quality and functions. If the product value is depreciated too much due to the unreasonable check/test on quality and functions, it will be deemed as incomplete.
1.3 The original package is part of the product assembly. It shall be intact without serious damages or stains while being returned. For the exclusiveness of package, some items shall maintain the completeness and original packing during the 7-day Return & Exchange Services. These products are electric products, home appliances, lights and other items with valuable packages, like Swiss watches, jewelries and golds.
“Original Package” refers to the original packing made by the manufacturer(namely the smallest sale unit). It does not include the second package provided by the logistics company.
1.4 The losses or damages of gifts will not affect the Return & Exchange application; but Tospino will charge 10% of the order amount as the compensation for the losses or damages. Buyers shall be responsible for related taxation if they lose the invoice.
1.5 The disposable sealed package of the following products shall not be opened, including food(health care food), makeup supplies, beauty care products, books, medical facilities, family planing supplies, adult products, diapers and video&audio products.
“Sealed” refers to the outside packing with a trip seal or integral plastic made by manufacturers.
2. Special standards on intact products
If the package does have such additional values or functions as anti-fake labels, exclusiveness or collections, sellers have the right to require reasonable protection for packages. According to the reasonable protection for packages, consumers shall protect them carefully on the basis of obvious specifications displayed by sellers. Once the damaged packages result in depreciation or functional losses, it will be deemed as the depreciation of product value and the 7-day Return & Exchange Services is not available any more.
A. Disposable sealed packages shall not be opened for audio supplies, books and magazines(if any)
B. There are no folding/used signs
A. Disposable sealed packages shall not be opened for CD software(if any)
B. Activated systems are unavailable for the 7-day Return & Exchange Services
C. Used multifunctional machines, printers and airtime are unavailable for the 7-day Return & Exchange Services
Brand desktops/all-in-one machines(except servers)
Audio and video appliances
3C digital accessories
MP3/MP4/iPod/ v oice r ecorder
Flash cards /U disks / storage cards/mobile HDD
Network devices/related products
Computer hardware/displayer/peripheral products
Office devices/consumables/related services
Undamaged network access license
Undamaged network access license
Intelligent glasses and VR helmets are unavailable for the 7-day Return & Exchange Services
The disposable sealed packages shall not be opened(if any)
Beauty/skin/body products; essentials
Hair care products/wigs
A. Installed bowl washing machines, gas stoves, calorifier and range hoods are unavailable for the 7-day Return & Exchange Services
B. Opened face cleansing instruments, shavers, beauty massages, hair clippers, razors, air removers and other skin-contacted goods involved safety and health problems are unavailable for the 7-day Return & Exchange Service
C. Used water purifying machines are unavailable for the 7-day Return & Exchange Services
Personal care products/ health care products/ massage tools
D omestic appliance s
A. Washing machines and dryers shall not be used.
B. The retaining screws/quakeproof bolts of the drum-type washing machines and dryers shall not be dismounted.
C. Installed hanging air conditioner and washing machines are unavailable for the 7-day Return & Exchange Services
Textiles/sports & outdoors
Installed sports facilities like cycling equipment are unavailable for the 7-day Return & Exchange Services
There are no obvious signs of wearing, washing or staining, like the lipstick marks.
Wallpapers, wall cloths, customized wall painting and tile backgrounds are unavailable for the 7-day Return & Exchange Services
Women’s underwear/men’s underwear/gowns
Underwear, socks, stockings, silk stockings, shaping stockings, body shaper, shaping pants, inlays, nipple covers and falsie are unavailable for the 7-day Return & Exchange Services
Maternal & Baby supplies
The following products shall not be opened: diapers, wet tissues, breast pumps, teething tools, nipples, feeders and anti-galactorrhea pads
There are no obvious stains on related certificates
B. Golds, platinum, silvers and diamonds are unavailable for the 7-day Return & Exchange Services
A utomotive supplies
Maintenance supplies, cleaning supplies, tires and wheel hub s are unavailable for the 7-day Return & Exchange Services
Table 2 Delivery Fees
Types of Product Problems
Within 7 days
For products available to after-sale services: consumers can apply for the 7-day Return & Exchange Services
Not for free
Consumers pay the delivery caused by return services
For products unavailable to after-sale services: consumers can apply for the 7-day Return & Exchange Services resulted from their subjective factors(e.g., dislike or unsuitable) only when the platform agrees the return/exchange requirements
Return & Exchange Services caused by non-consumer-related elements, including quality problems, logistic damages, missing, losses, or unconformity.
Sellers pay the delivery fee caused by return services
Return & Exchange Services caused by non-consumer-related elements (e.g., product problems)
Tospino pay the delivery caused by return services
Within 30 days
Return & Exchange Services caused by non-consumer-related elements (e.g., quality problems)
Sellers pay all delivery fees
Within 365 days
Consumers apply for maintenance services
Sent back by consumers
Consumers pay all delivery fees
Taken by consumers
How Can Buyers Pay on Tospino
1. Online payment (VISA, Slydepay, Vodafone Cash, AirtelTigo Money, Vodafone Cash Prompt, Balance)
2. Cash on delivery
Note: If buyers choose to pay by cash, after the goods are delivered to the designated place, they need to pay all the fees of goods on site. If the full payment cannot be paid, our couriers will not give you the goods.
Severing as a cross-border online shopping platform, TOSPINO platform focuses on B2B e-commercial trading, providing global wholesale and purchasing services of multiple products to retailers by intelligent, high-effective online businesses.
With an export experience lasting for 10 years, it has developed multiple professional trading channels. It collected excellent brands and outstanding products all over China through a more comprehensive supply chain. Its categories are more integrated while prices are far better for businessmen. To perfect user experiences, TOSPINO takes mobile internet as its useful and effective trading tool. That means users can purchase any quantity of products online, anywhere and anytime. What’s more, they can choose different methods of payment when order goods, including Pay by Balance, Paypal, or Cash.
ABOUT OUR TEAM
Over 90 percents of TOSPINO’s staff, like warehouse personnel, logisticians and online customer service staff, are local people. They are cable enough to provide good services to our consumers for their professional skills obtaining from TOSPINO’s training.
ABOUT TOSPINO’s FUNCTIONS
TOSPINO SHOPPING is consisted of four function modules, namely Home, Categories, Cart and Account. Purchasers can order or buy products, check logistics, and apply refund/return services just on the APP. It is really an easier way for buying.
Functions of Home is overall and powerful, covering product targeting/searching, shopping by category, flash deals, product list and brand display. For example, it’s easy for buyers to search commodities they need via key words; and the intelligent function of skipping to specific product details is easily accessible for every single user.
Functions about Category are product searching, listing, ranking and selecting. All goods are classified to Digital, Food, Baby, Daily, Beauty, Electronics , etc..
Functions of Cart contain product adding, buying and canceling. That is to say it is very handy to add your goods to the Cart on the interface of Product Details.
Account covers lots of important data, including personal information, balance, coupon, delivery, browse record, collection and settings.
Ⅰ . Terms and Conditions:
1. Tospino APP is a Mobile Client Software, an Applications, hereinafter referred to as "Tospino"; “Tospino” has Tospino APP's ownership and operation rights of various electronic service; Tospino's offered-services will be strictly implemented in accordance with the service terms and operating rules issued by it. When you confirm the service terms and complete the registration, a legally binding agreement arises between you and Tospino; and you become Tospino’s official user.
2. According to the Changes in National Laws and Regulations and Tospino's operation needs, Tospino reserves the right to amend the terms and related rules of this Agreement from time to time. The revised content will take effect immediately no matter what form it is published on Tospino, and replace the previous one; You should always pay attention to the changes in the announcements, reminders, agreements, rules, and etc; You should know and confirm it. If you do not agree with the updated content, you should stop using Tospino immediately; If you continue to use it, you will be considered aware of the changes and confirm them.
Ⅱ . Need-to-Know Policy
1. Tospino uses its self-developed operating system to provide users with services such as purchasing goods through the Internet. Use Tospino, you must satisfy the following conditions:
1)Self-equipped device for Internet, including cell phones, computers, modems, routers, and etc.;
2)Self-bear the charges incurred in using Tospino, such as Telephone charges, network charges, etc.,
3)Choose the most suitable software version for your device, Tospino has released multiple versions, such as iOS, Android, iPad, Windows Phone, ect.,
2. Based on the importance of the Tospino's offered-network services, you confirm and agree:
1)The provided registration information is true, accurate, complete, legal and valid. Once the registration information changes, it should be updated in time.
2)If your provided registration information is illegal, untrue, inaccurate and not detailed, you shall assume the corresponding responsibilities and consequences caused by it, and Tospino reserves the right to terminate your use of its services.
3. Tospino is a cross-border e-commerce B2B service platform ， The information were posted by the sellers themselves, and may be with risks and flaws. Tospino will protect your legitimate rights and interests and good experience on it by establishing relevant inspection and monitoring system according to the law; Tospino has a huge amount of information, under the virtual network environment, there may be situations where offered information is different from real goods. Although Tospino does its best to regulate and control this, still cannot review the information of goods and/or services one by one, and cannot examine the quality, safety, legality, authenticity and accuracy of the goods and/or services involved in the transaction one by one. You should be cautious in judging this.
Ⅲ . Order
1. When you order at Tospino, you should have the Capacity for Civil Rights and the Capacity for Civil Conduct in purchasing the goods. If you are younger than 18, you can only use Tospino under the supervision of parents or guardians. As long as you place an order, you are deemed to have fulfilled the above conditions and are responsible for the authenticity of all your provided information in the order.
2. When you order at Tospino, please carefully confirm the following information of your purchased product, such as the name, price, quantity, model, specification, size, contact address, telephone number, consignee, etc.; If the consignee and you are not the same person, the consignee's actions and meaning will be regarded as yours, and you will bear joint responsibility of the legal consequence of the consignee’s acts and meanings.
3.You understand and agree: Information about products and their prices displayed on Tospino by the sellers is just for order invitation; When you place an order, you must fill in your wanted quantity, price and payment method, consignee, contact information, delivery address (contract fulfillment location), contract fulfillment method, etc.; The system automatically generated order is generated based on the content you filled in the system; It is only the contract invitation you sent to the seller; The seller receives your contract invitation. Only when the seller sends you the goods you ordered （ marked by the actual shipment of the goods out of the warehouse), you and the seller have established a contractual relationship with the goods the seller directly sent to you; If you order more than one product in one contract and the seller sends you only part of the goods, you and the seller only establish a contractual relationship with the goods the seller actually sent to you. Only when the seller actually sends you the goods you ordered in the contract, you and the seller establish the contractual relationship with the goods the seller actually send you. For digital goods such as e-books, digital music, and online mobile phone recharge, the contract is created after you place an order and make the payment; As a consumer, when you place an order for daily needs and pay for it, the successful payment of the goods is regarded as the establishment of a contractual relationship between you and the seller for the paid part of the order.
4. Despite the best efforts of the sellers, due to market changes and factors that are extremely difficult to control through various reasonable commercial efforts, We cannot avoid the situation that the goods you ordered are in shortage or its price is mislabeled; If the goods you ordered appears the above situation, you have the right to cancel the order, and so does the seller; if you have already paid, you will be refunded.
Ⅳ. Distribution and Delivery
1.The goods you purchase on Tospino will be delivered according to the consignee's address you specified on it; The delivery time listed on the order is for reference; The reference time is estimated based on the information of current stock, normal processing and delivery time, and the delivery location and etc.; You should clearly and accurately fill in the information of your consignee's address, contact person and contact method and etc.; You know and confirm that the goods you purchase should only be signed by your designated contact after his identity is confirmed. The loss caused by your change of the consignee’s information, or by your change of the related delivery information is at your own risk.
2.The platform is out of responsibility for delayed-delivery or failing-to-delivery due to the following situations:
1)Customer-offered information error, undetailed address
2)The goods are delivered; But no one signs for them or refuses to accept them, the platform shall not bear the costs and related consequences caused by repeated delivery.
3)Force majeure, such as: natural disasters and bad weather; traffic martial law; government, judicial actions, decisions or orders; accidental traffic accidents, strikes, changes in laws and regulations, terrorist incidents, robbery, looting and other violent crimes, sudden wars, etc.
2. Goods you purchase at Tospino, if Tospino delivers them to you, the time recorded by the system or the receipt, is the delivery time; If the goods you purchase at Tospino are delivered through online transmission, the time the seller send the goods to your designated system is the delivery time. If you purchase a product for service at Tospino, the time stated in the generated electronic or physical certificate is the delivery time.
Ⅴ . User's Personal Information Protection and Authorization
1.You know and agree: To facilitate your use of Tospino's related services, Tospino will store necessary information when you use it, including but not limited to the information of your Real Name, Gender, Birthday, Delivery Address, Contact Information, Address Book, Photo Album, Calendar, Location, etc.; Except permitted by laws and regulations, Tospino will not disclose your personal information to unrelated third parties without your permission; And we use professional encryption storage and transmission methods to ensure the security of the users' personal information; Tospino is not responsible for the loss and consequences of your account due to your active disclosure your account information, and also Tospino is not responsible for the loss and consequences of your account because you are attacked or fraud by others, etc.; If the above mentioned situation occurs, you should seek compensation from the tortfeasor through judicial, administrative and other relief channels.
2.You know and confirm: You need to provide true identity information during your registration and the process of using Tospino. According to the requirements of national laws and regulations, based on mobile phone number needs real name authentication, Tospino will verify your real identity information; If your provided-information is untrue or incomplete, you will not be able to use Tospino, or there is restriction when you use it, and you are responsible for the adverse consequences.
3. Tospino has some Particular Services, and these Particular Service may have separate agreements and related business rules (hereinafter collectively referred to as Separate Agreements); When you are using a particular service of Tospino, please read and agree the relevant separate agreement before using the particular service. Your use of the above particular services indicates that you already read and agree the relevant separate agreement.
4.You fully understand and agree:
1)Accept Tospino send order information and promotional activities to registered users, shopping users, consignee by E-mail, SMS, Phone, etc.
2)In order to cooperate with the administrative supervision and judicial organs' work, to the extent permitted by law, Tospino has the right to provide the above-mentioned administrative supervision and judicial organs with the stored information when you use it, including but not limited to your registration information; Tospino also has the right to use these information as evidence preservation, including but not limited to notarization, witness, etc.
3) Tospino legally guarantees you have the right to know and the right to choose when installing or using Tospino; During the process of using Tospino's services, the service involving your device's own features will get your consent in advance; Once confirmed, Tospino has the right to open the auxiliary functions necessary to provide service, including but not limited to the function of collecting geographic locations, reading contacts, using cameras, enabling recordings, etc.
4) According to the actual situation, to the extent permitted by law, Tospino has the right to self-determine the longest storage time of a single user's data and its user's log; and allocate the maximum storage space for his data on the server.
Ⅵ . User Behavior Specification
1. This agreement is formulated in accordance with relevant national laws and regulations; You are agree to strictly abide by the following obligations:
1). Forbid to publish any speech that incites resistance or undermines the implementation of the constitution, laws and administrative regulations; Forbid to publish any speech that subvert the state power and overthrow the socialist system; Forbid to publish any speech that incites secession or undermines national unity; Forbid to publish any speech that incites ethnic hatred, ethnic discrimination or undermines ethnic unity.
2). When transmit information from China to overseas, it must comply with relevant Chinese Laws and Regulations;
3). Forbid to use Tospino to engage in illegal activities such as money laundering, stealing trade secrets, stealing personal information, etc.
4). Forbid to interfere Tospino's normal operation, and to invade Tospino and the National Computer's Information System.
5). Forbid to transmit or publish any illegal, harassing, slanderous, abusive, threatening, harmful, vulgar, obscene and uncivilized information materials.
6). Forbid to transmit or publish information or speech that harm the interest of public and endanger national security;
7). Forbid to instigate others to engage in acts prohibited by this Agreement.
8). Forbid to use Tospino's registered account for profit-making business activities.
9). Forbid to publish any content that infringes the privacy, personal information, copyright, trademark rights and other intellectual property rights or legal rights of others;
2. You are legally responsible for your comments and actions on the Internet. If you distribute and disseminate reactionary information, pornographic information or other information that violates national laws in Tospino, Tospino's system records may be the evidence of your violation of the law.
Ⅶ . Tospino Usage Specification
1.About the acquisition and update of mobile client software:
1)You can download Tospino APP directly from its official website by scanning the QR code; You can also get it from its authorized third-party application shop; If you get Tospino APP from unauthorized third party, or download a software named Tospino, Tospino cannot guarantee its normal use and also Tospino is not responsible for your loss caused by it.
2)In order to provide customers with a better user experience and a more comprehensive service, Tospino has been committed to developing new services ， and offer you the updated software versions from time to time; After the new software version is released, the old one may not be available; Tospino does not guarantee that older software versions and their corresponding services are still work; Please check and download the latest version at any time.
2. Except as permitted by law or Tospino's written permission, the following actions are prohibited during your use of the Platform :
1). Forbid to delete the copyright information on Tospino and on its copies;
2). Forbid to reverse Tospino's engineering, assembly, and compiling, or otherwise attempting to discover its source code;
3). Forbid to use, rent, lend, copy, modify, link, reprint, compile, publish, and create mirror sites for Tospino's intellectual property rights;
4). Data on Tospino Server, Tospino releases data into any terminal memory during its operation, Tospino's interactive data between client and server during its running and Tospino's system data necessary for its running, all of these data are forbidden to copy, modify, add, and delete; It is also forbidden to link up operation and create derivative works on Tospino; Forms including but not limited to access Tospino and its related systems through plug-ins, external hanging, or Tospino's unauthorized third-party tools&services.
5).Regardless of whether these actions have commercial purposes, it is forbidden to add, delete and change Tospino's function and its operation effect through modify or falsify its instructions and data; It is also forbidden to disseminate the above-mentioned software and their usage to the public.
6)It is forbidden to use un-tospino developed software, unauthorized third-party software, and plug-ins to log in Tospino and use its services; And it is also forbidden to product, distribute and disseminate the above software;
7). Forbid to interfere with Tospino and its components, modules and data by oneself or by authorizing others or third-party software.
Ⅷ . Liability for Breach of Contract
1. If Tospino discovers or receives others’ reports that you have violated the agreement or have malicious conduct, Tospino has the right to delete and block relevant content at any time without notice; According to the seriousness of the case, the offending account will be punished, including but not limited to warning, restricting or prohibiting some use or all use of its functions, account closure and cancellation, and announce the results of the case.
2. For violation of relevant laws and regulations or the provisions of this Agreement, under reasonable judgement, Tospino has the right to take appropriate legal action; And Tospino will keep relevant information according to law as evidence and report it to relevant departments; You will be solely responsible for all legal liabilities arising therefrom.
3. You understand and agree: You are independently liable for the third party's any requirement, claim or loss because of your violation of the provisions of this Agreement or related service terms; If Tospino suffers losses from it, you also need indemnification.
4. Unless otherwise specified in writing: Tospino does not make any form, express or implied declaration or guarantee for the operation of this platform and the information, content, materials, products (including software) or services it contains on this platform. (Except as otherwise provided by the laws of the People's Republic of China)
5. If your actions cause losses to both Tospino and its affiliates, you need to indemnify all their losses (the losses including but not limited to its own direct economic loss, goodwill loss and compensation for external payments, settlement, lawyer's fee, litigation fee and other indirect economic losses).
Ⅸ . Ownership and Intellectual Property Rights
1.Any time, any forms of your published information on Tospino, (including but not limited to customer evaluation, customer consultation, various topics, articles and other information content), you have copyright, property rights (including but not limited to reproduction rights, distribution rights, rental rights, exhibition rights, performance rights, screening rights, broadcasting rights, information network communication rights, filming rights, adaptation rights, translation rights, compilation rights, and should be authors), and other transferable rights. Once you accept this Agreement, it means you actively transfer all your transferable rights (the rights mentioned above), irrevocably to Tospino and only to Tospino; And you also agree Tospino has the right to file a separate lawsuit for any infringer.
2.According to Article 25 of the Copyright Law of the People's Republic of China (the serial number of the Article is determined in accordance with the 2010 Revision of the Copyright Law) , and related laws and regulations on property rights, this Agreement has constituted a written agreement for the transfer of copyright and other rights; The agreement applies to all contents protected by the Copyright Law, no matter your content published before or after the establishment of this Agreement, they are all protected by it.
3.You agree and fully understand the terms of this Agreement: You commit not to post information published on Tospino in any form on other platforms and not to authorize other entities to use information already published on Tospino ， (Including but not limited to the use of it on various platforms and media)
4.Unless otherwise mandatory by law, without Tospino's clear special written permission, any unit or individual illegally partly or wholly use its information in any way ( including but not limited to copy, reproduce, cite, link, grab or etc. its information), is not allowed; Otherwise, Tospino has the right to pursue their legal responsibility.
5.Information published on Tospino (such as text, charts, logos, button icons, images, sound file fragments, digital downloads, data editing and software) is the property of Tospino or its content providers, and is protected by Chinese and International Copyright Laws; The compilation of all content on Tospino is Tospino's property and is protected by Chinese and International Copyright laws; All software on Tospino is the property of Tospino or its affiliates or its software suppliers and is protected by Chinese and International Copyright Laws.
X . Notification
1.When you register as a Tospino's user and accept its services, you should provide real and effective contact information (including your e-mail address, telephone number, contact address, etc.); If your contact information has changed, you are obliged to update the relevant information in time and keep in contactable status; Tospino will send you all kinds of notification through one or several of the contact information you have reserved in it; These notification may have a significant positive or negative impact on your rights and obligations. Please pay attention to it in time.
2.Tospino sends you notifications through your reserved contact information on it in variety ways; Such as electronic written notice including but not limited to announcements on Tospino; Send message to your reserved mobile number; Send E-mail to your reserved E-mail address; Send private messages, system messages, and in-site messages to your reserved account; In all the above mentioned way of sending notification, when the notification is sent successfully, it is deemed to be delivered; A written notice issued by paper carrier shall be deemed to be delivered on the fifth natural day after Tospino send it to the express company according to the contact address provided.
3.You should ensure that the contact information provided is accurate, effective and updated in real time. If the legal documents cannot be served or not served in time due to your provided inaccurate contact information or you failed to timely inform the changed contact information, you will bear the legal consequences of it.
Ⅺ . Applicable J urisdiction and O ther s
1.The agreement's conclusion, execution and interpretation and its resolution of disputes are governed by the Laws of China; Disputes over the content of this agreement and its execution ， both parties should try their best to resolve the dispute through friendly negotiation; If negotiation fails, you will file a lawsuit in the People's Court with Jurisdiction over the place where the agreement is signed. The signing place of this agreement is Daxing District, Beijing, the People's Republic of China.
2.If any of the terms of this Agreement are deemed to be revoked, invalid or unenforceable for any reason, this term shall be deemed null, but does not affect the validity and enforceability of any other remaining provisions.
3.Other rights not expressly authorized to Tospino by this Agreement still belong to Tospino; When you use these rights, you must obtain Tospino's Additional Written Permission. Although Tospino has not exercised these rights before, it does not mean that Tospino waives the right of use these rights.
4. Tospino respects the users' and the customers' legal right. This agreement and Tospino's various issued rules and statements are aims to provide customers with better and more convenient services. Welcome users and the community to give your opinions and suggestions, we will accept it modestly, and revise the agreement and various Tospino's issued rules when appropriate.
5.Please read carefully the terms marked in bold form in this agreement; When you click the "agree" button, you are not only deemed to have fully accepted this agreement, but also you are deemed to confirm yourself have the Capacity for Civil Rights and The Capacity for Civil Conduct to enjoy Tospino's service; and can assume legal responsibility independently; Before click the button "agree", please confirm that you know and fully understand the entire contents of this agreement
一、Tospino’s Registration Operations
Ⅰ. Home Page
1. Enter the URL: https://www.tospinobusiness.com.gh; click“Sign in”;
2. Click “Register now”.
II. Fill in the Information
By following the tips, You please:
1. Fill in your phone number;
2. Enter verification code;
3. Fill in e-mail(optional);
4. Set a 6-20 digital password for logging on;
5. Re-confirm the password;
6. Enter the invitation code (optional);
7. Click “NEXT STEP”;
8. Fill in the company name
9. Shot & Upload the Business Place and User Selfie
10. Fill in the detailed location and address
11. Choose the Business Type
13. Registered successfully.
二、Tospino’s Help Center
①Change/Cancel the Order
Users can cancel the order on Tospino before the delivery.
Operations: Click “My orders”, “Pending delivery” and “Cancel the Order” respectively.
Users have to cancel the original order first if they want to change it, and then re-order the relevant product.
Attention: Users cannot cancel the order if it is being delivered. To avoid the complex Return & Refund procedures, you can reject the package directly after its arrival.
Note: In rare case, due to the system design, users may fail to cancel the order even if they have clicked the button-”Cancel the Order”. You can reject the product after its arrival. The platform will refund your money after the warehousing of the rejection.
②Check the Order
You can check the order on Tospino after the delivery to know the delivery process by clicking into “My orders”.
Online Payment (VISA, Slydepay, Vodafone Cash, AirtelTigo Money, Vodafone Cash Prompt, Balance)
Cash on delivery
Attention: If buyers choose COD, they should pay for the products on the scene after its arrival. Our transportation specialist will not give you the product if you fail to pay the product in full.
2、Delivery and Dispatching
①Methods of Dispatching and Date of Delivery
All orders on Tospino are dispatched by our official teams. Tospino warehouse will send out packages within 72 hours after the ordering.
③Time Needed for Dispatching
The time needed for dispatching is within 0.5 or 15 hours according to the shipping address. There may be a delay when the weather is bad. Wait and ensure your phone is available
①How to Cancel My Account?
At present, Tospino's account cannot be directly canceled. If you want to change the current one and continue to use Tospino, click “Log Out ”to switch the account.
②Change Account Information
If you need to modify such basic personal information as name, phone number and email address, click into “My orders”, “Set the account information” respectively.
③How to Change the Password?
a. Modify the login password
You can enter into the interface of changing passwords by clicking into “My orders”, “Change the password” respectively, enter the original and new passwords, and "Submit" the change.
b. Change payment password
You can enter into the interface of payment by clicking "My orders", "Change the password" respectively, enter the original payment password and the new password and click "Submit" to complete the modification.
④If You Forgot Your Password
On the login interface, click "Forgot Password" and follow the prompts.
⑤How to Switch / Logout Account
a. Click "Account" drop-down setting and select "Log out"
b. Enter your account information to complete re-login
⑥Add / modify shipping address
a. Click "My orders" ;
b. Click "Manage the shipping address";
c. Fill in the information and click “Save”.
On the "Manage the shipping address" page, you can set the default address. The system will automatically select your default shipping address when each order is submitted..
一、How Can Buyers Purchase Goods？
Ordering Process for Overseas Buyers
1. Login the Account
If you are a regular user, please directly enter the user name and password to log in，or by dynamic code.
If you are a new user, please use your mobile phone number to create an account and click "Log In".
2. Select Commodities
3. Buy Now/Add to Cart
Enter the order placing interface to fill in the required information, such as purchase quantity and specification, and click "Add to Cart" to finish the adding. Or you can click "Buy Now"; the settings interface will pop up; you should set the payment password (it should be set for the first purchase of goods).
4. Confirm the payment
Confirm the order information and fill in the "Shipping Address” (you please kindly fill in your correct contact number and shipping address so that you can receive the goods in time). Choose “Method of Payment(Online Payment/Cash on Delivery)" .submit the order after confirmation (anonymous purchase can be selected).
1）Online Payment (new users should fill in the payment password at the first time of choosing online payment)
a. Select the payment method and click Confirm;
b.Login the payment account and pay the order(the order will be canceled automatically if it is unpaid within 30 minutes).
Note: If you choose pay by balance, but it is insufficient, please contact the customer service to top up the balance .
2）Cash on Delivery
Note: If you choose Cash on Delivery, you shall pay all of order amount on site after goods are delivered to the designated address. If you can’t fully pay, our couriers will not give you the goods.
submit the order after confirmation (anonymous purchase can be selected).
5. View the Order Information
If the payment is successful, you can view the order details and logistics information by "My orders".
二、How Can Consumers Add Shipping Address
1、Enter the URL: https://www.tospinobusiness.com.gh; click “Account”, and choose “My orders”;
2、Click “Manage the shipping address”
Fill in necessary information: consumers must leave the correct phone number and details shipping address while placing an order for timely delivery.
3、Click “Save” after you fill in all information.
三、How to Change/Cancel Orders
How to Change/Cancel Orders
Users can cancel orders before the delivery.
1. Enter the URL: https://www.tospinobusiness.com.gh;
Click “My orders”
2.Click into “All orders”, and select the order，and Click Cancel;
3.Select a reason and click Confirm
If users want to change the order, they must cancel the order first, and then place a new order.
Note: if your order has been sent out, and it cannot be canceled; please refuse the order directly.
In a few cases, the order can’t be canceled even if you click “Cancel the Order”; please refuse the goods when products arrive at door; Tospino will refund you after the warehouse staffs check the return.